NOW HIRING


Customer Experience
Tampa, FL
Full-time

 

Have you ever wanted to use your customer experience, account management, or community management skills to change lives? To save them?

Cope Notes is searching for someone who is passionate about improving the mental and emotional health of youth, adults, families, organizations, and communities worldwide. 

As one of our first customer experience team members, be ready to deliver world-class enterprise-level service and support in a fast-paced, social-good startup environment!

 

 

Responsibilities

  • Onboard and train new clients and partners, answer questions, and facilitate all aspects of post-launch support 
  • Drive product awareness, adoption, and engagement via thorough and easy-to-understand marketing and education campaigns
  • Improve brand equity, brand loyalty, and the quality of the customer journey
  • Decrease churn by measuring key indicators of customer satisfaction and implementing preventative fixes
  • Locate and address customer pain points by conducting interviews and surveys to collect feedback
  • Work with product and creative teams to incorporate the voice of the customer into product and process innovations
  • Help customers get the most out of their subscriptions by improving messaging and marketing materials to clear up common misconceptions and proactively answer FAQ's
  • Develop and implement growth and renewal strategies for existing affiliate, channel partner, enterprise, and individual subscriber accounts
  • Schedule and lead meetings, trainings, and demos with new and existing customers
  • Create, plan, edit, and deliver social media graphics, onboarding presentations, and email campaigns

 

Qualifications

  • User experience, community management, training, or account management experience in an enterprise software company (startup environment preferred)
  • Proven track record of successfully managing meaningful relationships with customers and partners across various verticals
  • Familiarity with planning retention strategies and leading presentations
  • Understanding of SaaS business metrics and their drivers
  • Excellent interpersonal, verbal, and written communication skills
  • Working knowledge of CRM systems, graphic design, and social media
  • Partiality towards systems-thinking, logistics, operations, workflow, prevention, and automation
  • Outstanding time-management, task-management, and prioritization skills

 

Our ideal candidate is:

  • Unafraid to dream big
  • Reliable, loyal, and consistent
  • Tech-savvy and forward-thinking
  • Optimistic, patient, and empathetic
  • A bold, creative, out-of-the-box thinker
  • Persistent and slow to feel discouraged
  • Quick to assume responsibility and initiative
  • Collaborative and ready to work as a team player
  • Open to suggesting and implementing new ideas
  • Simultaneously goal-oriented and detail-oriented
  • Willing to take ownership of multiple projects at once
  • A highly confident, motivated, independent self-starter
  • Self-aware, receptive to feedback, and eager to improve
  • Highly organized and skillful at time and project management
  • Clear, honest, open, and transparent, always ready to speak their mind
  • A quick learner, ready to adapt to an ever-changing startup environment
  • An excellent communicator both internally and with prospects and customers
  • Filled with a deep desire to make a positive impact on the world

 

Why work with us?

The salary range for this position is $40,000 - $50,000.

Cope Notes helps people all around the world improve their mental and emotional health on a daily basis. We work with governments, businesses, schools, families, and even individuals like you every single day to stop stigma and save lives.

Plus, we’re not afraid to have a bit of fun while we’re at it 🤠 While mission-driven, we know that a sense of humor goes a long way, and that work-life balance is essential to self-care. A career with Cope Notes provides a profound sense of purpose and tremendous opportunity for rapid advancement in a fast-paced, hands-on, yet uniquely positive, laid-back, fully remote startup atmosphere. Our team enjoys the freedom to manage their own schedule and the creative license to shape strategy, messaging, product, culture, and more.

And at the end of the day, we sleep soundly, knowing that our work is truly making the world a better place 😌

APPLY NOW

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