Curious? You should be.

Only smart folks ask questions.
If yours aren't answered here,
feel free to ask us yourself.


 

+ Is Cope Notes for me?

Cope Notes is for everyone. Stressed-out soccer moms, frustrated teens, zen bodybuilders... no diagnosis necessary. All you need is a cell phone and a brain.

Happy? Angry? Sad? It's okay. We created Cope Notes for people just like you.

If you're curious, why don't you give it a try for free?

+ What kind of stuff will you be texting me?

Psychology facts, exercises, questions, advice... the list goes on. Every text is written by someone with firsthand experience overcoming illness, trauma, loss—you know, the hard stuff.

Then, our texts are reviewed by a panel of mental health professionals to make sure they're up to snuff.

We source our content from lectures, textbooks, personal experience, and the people around us. And since you fall squarely into that fourth category, you can submit your very own Cope Notes text right here.

+ Do I get the same texts as everybody else?

During your free trial, yes. But when you subscribe, that's when things get really interesting.

When we text a subscriber, they're the only person in the world to receive that text on that day at that time. We assign everyone a totally unique text sequence, which means that no two people will ever have the same experience with us.

+ When will I get my texts?

Right when you need them.

Our randomized text schedule combats something called habituation, which is what allows you to tune out the sound of an air conditioner or sleep through an alarm. Research shows that unexpected stimulus is more impactful than something you see coming from a mile away.

Your texts will be randomly spaced out at different times on different days, so there's a fair chance that they'll catch you off guard. That's a big part of what makes Cope Notes so effective.

+ What happens when I text you back?

You can text us a million times a day if you'd like! Some of our subscribers reply to every text, while others never respond. Everyone communicates differently, ya know.

Cope Notes isn't a real-time therapy tool, so we don't respond to inbound texts. Instead, we encourage subscribers to vent freely and use our text thread as a 100% confidential journal, which helps improve emotional awareness and independence.

And no, there's no extra charge for texting us back.

+ Can I subscribe my entire school / workplace / organization?

That's the spirit! If you want to share what we do with your school, employer, insurance carrier, etc., you can do so here.

If you happen to be the decision-maker, you can skip the line and head straight to our partnerships page for more info.

+ How do I update my phone number / email address / credit card?

You can change any and all of your account information through our update portal. And no, this won't interrupt your subscription.

+ Is Cope Notes a crisis resource?

Cope Notes is a preventative wellness tool. It should never be used as a substitute for clinical / medical / emergency treatment.

If you are in crisis, please call 211 (The Crisis Center) or 911 (Emergency Services).

+ I didn't get today's text. What's going on?

Here are some common culprits:

1. Your phone was in an area with poor reception, set to airplane mode, or turned off
2. Your cell phone carrier is experiencing coverage issues
3. You need to update your account info

Don't worry, though. Tomorrow's text is just around the bend. If you miss a few in a row, please contact us to make sure there are no issues with your account.

+ How do I unsubscribe?

Don't! But if you've decided to part ways, just reply to any Cope Notes text with the word STOP to cancel your subscription.

If you accidentally unsubscribed, simply text UNSTOP to restart your subscription.

+ I have a good idea for a text. Who do I tell?

We source our content from lectures, textbooks, personal experience, and the people around us. And because you fall squarely into that fourth category, you can submit your very own Cope Notes text right here.

+ I love what Cope Notes is doing. How can I help?

There are all sorts of ways to further mental health awareness in your community! From wearing our merchandise and passing out brochures to connecting with us on social media and helping us come up with great text ideas, every little bit helps.

Just drop us a line and let us know how you'd like to get involved! We'd love to hear from you.


 

Heard enough?

You've done your research.
Now it's time to take action.