Curious? You should be.

Only smart folks ask questions.
If yours aren't answered here,
feel free to ask us yourself.


 

+ Is Cope Notes for me?

Cope Notes is for everyone. Stressed-out soccer moms, frustrated teens, big tough bikers... anyone with a cell phone and a brain. 

Happy? Angry? Sad? Doesn't matter. We created Cope Notes for people just like you.

If you're curious, why don't you give it a try for free?

+ What kinda stuff will you be texting me?

Psychology facts, exercises, questions, advice... the list goes on. Every text is written by someone with firsthand experience overcoming illness, trauma, or loss.

Then, our texts are reviewed by a panel of doctors, therapists, and HR professionals to make sure they're up to snuff.

+ Do I get the same texts as everybody else?

During your free trial, yes. But when you subscribe, that's when things get really interesting.

When we text a subscriber, they're the only person in the world to receive that text on that day at that time. We assign everyone a totally unique text sequence, which means that no two people will ever have the same experience with us.

+ When will I get my texts?

Right when you need them.

Our randomized text schedule combats something called habituation, which is what allows people to tune out the sound of an air conditioner or sleep through their alarm. Research shows that unexpected stimulus is more impactful than something you see coming from a mile away.

Your texts will be randomly spaced out at different times on different days, so there's a fair chance that they'll catch you off guard. That's a big part of what makes Cope Notes so effective.

+ What happens when I text you back?

You can text us a million times a day if you want! Some of our subscribers reply to every text, while others never respond. Everyone communicates differently, ya know.

Because Cope Notes isn't a text therapy tool, we don't respond to inbound texts. This allows subscribers to vent freely and use their Cope Notes text thread as a digital journal, which helps improve emotional awareness and independence.

And no, there's no extra charge for replying. In fact, we encourage it.

+ Can I subscribe my entire school / workplace / organization?

That's the spirit! Visit our partnerships page for more info.

+ How do I update my phone number / email address / credit card?

All you have to do is fill out this form with your updated info. And no, this won't interrupt your subscription.

+ Is Cope Notes a clinical / crisis resource?

Cope Notes is a preventative wellness tool. It should never be used as a substitute for clinical / medical / emergency treatment.

+ I didn't get today's text. What's going on?

Here are some common culprits:

1. Your phone was in an area with poor reception, set to airplane mode, or turned off
2. Your cell phone carrier is playing hard to get
3. You need to update your account info

Don't worry, though. Tomorrow's text is just around the bend. If you miss a few in a row, please contact us to make sure there are no issues with your account.

+ How do I unsubscribe?

Don't! But if you've decided to part ways, just reply to any Cope Notes text with the word STOP to cancel your subscription.

+ I love what Cope Notes is doing. How can I help?

There are all sorts of ways to further mental health awareness in our culture. From passing out brochures and spreading the word through social media to joining our street team, every little bit helps.

Just drop us a line and let us know how you'd like to get involved!


 

Heard enough?

You've done your research.
Now it's time to take action.